I know, there are tons of negative reviews out there and I was assuming I would be one of them. But my experience was extremely positive! Once I finally figured out that my old iLOK (over ten years old) was the culprit, I went to iLOK>Support and opened an>RMA. As I understood it, I would purchase a NEW, updated iLOK and eventually have all my licenses from my defunct iLOK retrieved and then sent to me via Email, after iLOK receiving the old one. I sent my old one back on 2 day shipping. Within 24 hours I received the NEW iLOK in the mail! I was amazed that all of my concerns, fears and questions were addressed in a very timely manner, most responses within 5-6 hours. Once I received receipt of payment for my new iLOK-and shipping charges, I received clear, simple instructions on how to load those old licenses to my new iLOK. #Ilok usb not recognized by ilok license manager how to I was prepared to journey down a rabbit hole and tear my hair out, but I did not have to. I plugged in the new iLOK, signed in and dragged 'available' licenses to my new iLOK, opened up Pro Tools and picked up where I left off just two days prior. I remain very impressed with the customer service I received.
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